Account Types
The 2Point platform is built around a multi-role architecture. Every person who interacts with 2Point — whether they are booking a delivery, driving a van, managing a regional office, or simply receiving a parcel — operates under a specific account type. Each account type has its own dashboard, permissions, capabilities, and access scope, ensuring that every user sees only what is relevant to their role.
There are five account types on 2Point:
- Admin
- Branch Admin (Location Partner)
- Client
- Helper
- Recipient
1. Admin
Who is an Admin?
The Admin is the platform superuser—typically the business owner, operations director, or a designated platform manager at 2Point. There may be one or more admins on the platform. Admins have unrestricted access to every feature, user account, configuration setting, and data set on the platform. Every major platform decision flows through or is enabled by the Admin role.
2. Branch Admin (Location Partner)
Who is a Branch Admin?
A Branch admin—also referred to as a Location partner—is a regional or site-level operations manager who oversees day-to-day logistics within a specific geographic branch or zone. Branch admins do not have platform-wide access; their visibility and control are scoped to their assigned location. This role is typically held by franchise partners, regional managers, or site supervisors.
3. Client
Who is a Client?
A Client is any individual or business that uses 2Point to book on-demand services. Clients are the primary service buyers on the platform. They can be everyday consumers sending a parcel, families planning a home move, or businesses that require regular delivery, cleaning, or logistics support.
4. Helper
Who is a Helper?
A Helper is a vetted, verified service provider on 2Point — this includes delivery drivers, movers, and professional cleaners. Helpers are independent contractors who receive and complete job assignments through the platform. They are the operational backbone of 2Point, executing every service that clients book.
5. Recipient
Who is a Recipient?
A Recipient is the person or business that receives a delivery booked by a Client. Recipients are not required to have a 2Point account. They interact with the platform through a shared tracking link sent to them automatically when a booking is confirmed. Their role is passive but important — they confirm receipt and may interact with the Helper at the point of delivery.
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